Balanced Scorecard & Strategy Execution

Translate strategy into measurable action

Advanced Blended 6 weeks 30 CPD Hours

Implement balanced scorecard systems to translate strategy into measurable action across financial, customer, internal process, and learning perspectives.

Learning Outcomes

Design and implement balanced scorecard systems
Create strategy maps linking objectives across all four perspectives
Define KPIs for financial, customer, process, and learning perspectives
Use BSC to cascade strategy from enterprise to individual levels

Course Modules

Kaplan & Norton BSC framework, evolution, and implementation methodology.

Creating strategy maps to visualise cause-and-effect relationships.

Defining and measuring financial performance indicators.

Customer satisfaction, retention, acquisition, and profitability metrics.

Operations, innovation, and regulatory process measurement.

Human capital, information capital, and organisation capital metrics.

Assessments

Project

Balanced Scorecard Implementation

Design and implement a BSC for a case study organisation.

50%

Assignment

Strategy Map & KPI Definition

Create a strategy map and define KPIs for all four perspectives.

30%

Quiz

BSC Methodology Assessment

Assessment on BSC theory, strategy maps, and cascading.

20%