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QR-301

Quality Management Fundamentals

Master the principles of quality excellence

Foundation Online 4 weeks 20 CPD Hours

Master the fundamentals of quality management and continuous improvement including TQM, SPC, root cause analysis, and quality planning and control.

Learning Outcomes

  • Apply quality management principles and TQM methodologies
  • Use statistical process control to monitor and improve processes
  • Conduct root cause analysis using multiple analytical tools
  • Implement continuous improvement frameworks in any organisational context

Course Modules

Deming, Juran, and Crosby quality philosophies and principles.

TQM framework, customer focus, and organisation-wide quality culture.

Quality planning tools, control charts, and inspection techniques.

SPC fundamentals, control charts, and process capability analysis.

Fishbone diagrams, 5 Whys, fault tree analysis, and Pareto analysis.

Kaizen, PDCA cycle, and building a continuous improvement culture.

Assessments

Quiz
Quality Fundamentals Assessment

Comprehensive quiz on quality principles, TQM, and SPC.

30%
Assignment
Root Cause Analysis Exercise

Apply multiple RCA tools to a quality failure scenario.

40%
Participation
Continuous Improvement Discussion

Participate in Kaizen and PDCA workshops and discussions.

30%